Murphy’s Law had its way with my website today. I was up late last night making changes to the site when all of a sudden the site had an e-heart attack and died. We’re talking totally dead, get the body bag b/c it flatlined. Any of you who may have happened to visit the site today saw what I saw – a blank white screen of death.
I saw that maintenance was being performed on my site, so I gave up trying to fix it at 4AM. Woke up 6 hours later, nothing gives. I messaged Media Temple for support and waited. I got a cryptic response a couple hours later and waited. Then another cryptic response, then more waiting. I’m not a true web guru so I don’t understand the in depth nature of relative paths vs hard paths and how Wordpress uses them to connect to the database. Finally I got tired of waiting, so I called Media Temple and waited. After 25 minutes of being on hold, a representative picks up the phone. I refresh my website, and voila it started working before I could even tell the guy my problem. Apparently they moved some things around during maintenance, and my exact cluster and group number were still affected. He continued “You can fix the hard paths by logging into SSH and replacing all instances of /sa/32/t56/dtr/~… etc etc” yeah, I don’t know how to to do that, so I’ll just be glad it’s fixed and pray it never happens ever again.
I found it quite ironic that it was fixed while I was on hold. Now that’s customer service!
Anyway, minus a couple features the site should be up and running once again. Sorry for the momentary MIA.





























